Under the supervision of the Communications Center Supervisor, the Assisted Parking customer service representative greets, directs and informs patients/customers of hospital and community services; assists patients/customers in and out of vehicles; parks and retrieves vehicles; reports suspicious and policy non compliance; documents and logs daily activity; monitors and maintains entrance for cleanliness.
HIPAA: This position will have access to the following Protected Health Information in order to carry out the duties related to their position at Hays Medical Center based on the following criteria:
Primary – required (routine) to do the job;
Secondary – required for the job, but mostly be exception; and
None – no approved access
Description of Information
Patient Demographic Information (information used to identify a person): Name, Date of Birth, Address, Race, Marital Status, Religion
Financial Information/Insurance (information related to insurance, billing and payment): Billing Information, Payer Name, Payer ID, Account Balances, Plan Elements Covered, Payment Information, Payment Rates
Clinical Information (information that describes a patient’s health status): Diagnosis, Reports/Medical Notes, Test Results, Problem List, Procedures, History and Physical
Coding Information (clinical information that is in (alpha) numeric format): ICD-9 Codes, Rev Codes, CPT Codes
Education/Experience: High school graduate or equivalence required; previous customer service experience preferred.
Certificates and Licenses: A valid Kansas drivers license with an acceptable driving record and must be insurable through the medical center’s insurance carrier; additional certification may be required for certain settings or populations. Specific information and the timeframe in which such certification must be attained will be provided by the department director/manager/supervisor at time of hire/transfer into department.