The University of Kansas Health System

Patient Accounts Rep

Department RHC Billing Department
Shift Days - Full-Time
Requisition ID
Position Location
Great Bend – Family Medicine
Great Bend
Administrative & Clerical

Position Summary

The patient financial services representative performs a variety of clerical duties involved in collecting balances due and recording payments to accounts. Answers inquiries from patients regarding account charges, insurance payments and balances due.


  • Reviews and corrects pending claims or bills; and prepares claims or bills for electronic or paper submission.
  • Review Doctor schedules and determine patient payment amount
  • Sorts and enters patient and/or payor payments, charges, diagnosis and accident information to appropriate accounts; processes explanation of benefits (EOB) and remittance advices (R/A) by posting payment and contractual adjustment; and makes proper financial adjustments to accounts.
  • Runs and reviews daily reports of aging accounts receivables and collection work lists; contacts insurance companies on outstanding accounts; documents conversation and correspondence regarding accounts
  • Receives and processes mail by responding to patient and/or payor requests; documents interaction with patient
  • Answer patient phone calls and help clarify patient statements
  • Uses good communication and customer service skills.


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