The University of Kansas Health System

Communication Center Rep (PRN; evenings)

Department Communication Center
Shift Evenings - PRN
Requisition ID
Position Location
Administrative & Clerical

Position Summary

Under the supervision of the communication center supervisor, the representative independently performs the following duties: manages and maintains switchboard and phone coverage functions, responsible for overhead and on call staff, and manages emergency maintenance panels; serves as a team player in all areas of Hays Medical Center and represents a positive role model for other associates.


Typical Shift Times:  Mostly weekends, and occasional evenings


Essential Functions:

  • Answers phones, screens and directs callers to appropriate individual/department; provides community services offered, in-house directory assistance and medical center information; and provides phone coverage for other departments.
  • Monitors code blue panel for alarm; and pages overhead announcements, codes and on call staff.
  • Monitors generator panels, fire alarm, and security alarms; and notifies appropriate area or persons for alarm.
  • 800 MHZ Radio scheduling and testing
  • On Call schedules
  • Helps with Assisted Parking as needed


HIPAA: This position will have access to the following Protected Health Information in order to carry out the duties related to their position at Hays Medical Center based on the following criteria:


Primary – required (routine) to do the job;
Secondary – required for the job, but mostly be exception; and
None – no approved access



Description of Information



Patient Demographic Information (information used to identify a person): Name, Date of Birth, Address, Race, Marital Status, Religion



Financial Information/Insurance (information related to insurance, billing and payment): Billing Information, Payer Name, Payer ID, Account Balances, Plan Elements Covered, Payment Information, Payment Rates



Clinical Information (information that describes a patient’s health status): Diagnosis, Reports/Medical Notes, Test Results, Problem List, Procedures, History and Physical



Coding Information (clinical information that is in (alpha) numeric format): ICD-9 Codes, Rev Codes, CPT Codes




Education/Experience: High school graduate or equivalent preferred; switchboard experience preferred; basic computer knowledge required.


Certificates and Licenses: additional certification may be required and specific information and the timeframe in which such certification must be attained will be provided by the department director/manager/supervisor at time of hire/transfer into department.


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