The University of Kansas Health System

Customer Service Rep

Department St. Rose Medical Pavilion
Shift Days - Full-Time
Requisition ID
Position Location
St. Rose Medical Pavilion
Great Bend
Administrative & Clerical

Position Summary

Performs the clerical functions of the front office including scheduling, check-in, check-out, data entry, answering phones and chart organization.


Core/Major Duties

  • Schedules, reschedules patient appointments
  • Greets and registers patients in a prompt, pleasant and helpful matter.
  • Verify patient information
  • Answer phone, screens and forward calls, take messages, and provide information as appropriate
  • Assembles and organizes the patient’s medical record prior to an office visit
  • Maintains order in the reception area
  • Assists with other front office functions as appropriate
  • Follow the policy and procedures of the practice
  • Performs other related duties as appropriate3

HIPAA:  This position will have access to the following Protected Health Information in order to carry out the duties related to their position based on the following criteria:

Primary – required (routine) to do the job;
Secondary – required for the job, but mostly be exception; and
None – no approved access


Description of InformationLevel 
Patient Demographic Information (information used to identify a person): Name, Date of Birth, Address, Race, Marital Status, ReligionNone 
Financial Information/Insurance (information related to insurance, billing and payment): Billing Information, Payer Name, Payer ID, Account Balances, Plan Elements Covered, Payment Information, Payment Rates
Clinical Information (information that describes a patient’s health status): Diagnosis, Reports/Medical Notes, Test Results, Problem List, Procedures, History and Physical
Coding Information (clinical information that is in (alpha) numeric format): Rev Codes, CPT Codes



Education/Experience: .

High School Diploma preferred

Reception and/or phone answering experience in an office setting, medical office setting preferred

Able to communicate effectively with patients, co-workers, and the general public

Sensitivity to confidential matters


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